Returns & Exchanges
14-day return window for items in original condition.
Our Return Promise
We want you to love your vintage pieces. If you're not completely satisfied, you have 14 days from delivery to return items in their original condition.
14 Days
Return window
Original Condition
Unworn & unwashed
Full Refund
Less return shipping
Return Eligibility
Eligible for Return
- • Items in original, unworn condition
- • All original tags attached
- • No washing, alterations, or damage
- • Returned within 14 days of delivery
- • Include all original packaging
- • Items accurately represented in listing
Not Eligible
- • Worn, washed, or altered items
- • Items with removed tags
- • Damaged items (not as described)
- • Returns after 14 days
- • Final sale or clearance items
- • Items with odors (smoke, perfume, etc.)
How to Return
Initiate Return
Contact our support team with your order number and reason for return. We'll provide a return authorization number (RMA).
Package Securely
Pack the item in its original packaging if possible. Include the RMA number and protect the item during shipping.
Ship Back
Ship the item using a trackable method. We recommend insurance for high-value items. Return shipping is customer's responsibility.
Inspection
Once received, we'll inspect the item within 2-3 business days to ensure it meets return conditions.
Refund Issued
Approved returns are refunded to the original payment method within 3-5 business days after inspection.
Exchanges
Exchange Policy for Vintage Items
Due to the unique, one-of-a-kind nature of vintage items, we cannot guarantee direct exchanges. Each piece in our archive is unique and cannot be replaced with an identical item.
Exchange Process:
- 1. Return the original item following our return process
- 2. Receive your refund once the return is approved
- 3. Place a new order for your desired item
- 4. Contact us for a one-time shipping credit if exchanging for size
Refund Information
Refund Timeline
- • Inspection: 2-3 business days after receipt
- • Processing: 3-5 business days after approval
- • Bank posting: 5-10 business days (varies by bank)
Refund Amount
- • Product cost: Full refund
- • Original shipping: Non-refundable (unless item was misrepresented)
- • Return shipping: Customer responsibility
- • Taxes: Refunded with product cost
Refund Method
Refunds are issued to the original payment method. Credit card refunds may take 5-10 business days to appear on your statement. PayPal refunds are typically instant.
Special Circumstances
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately with photos. We'll provide a prepaid return label and expedite your refund or replacement.
Authentication Concerns
If you have concerns about an item's authenticity, contact us with detailed information. We stand behind our authentication guarantee and will investigate immediately.
International Returns
International customers are responsible for return shipping and any customs fees. Please mark returns as "Returned Merchandise" to avoid additional duties.
Need Return Assistance?
Our support team is here to help with any return or exchange questions.