Shipping Information
Fast, secure shipping with archival-quality packaging for every order.
Domestic Shipping (USA)
✨ Free Standard Shipping on Orders Over $250
Standard Shipping
5-7 Business Days
$12
Free over $250
Express Shipping
2-3 Business Days
$25
Overnight
1 Business Day
$45
Note: Orders placed before 12 PM PST on business days ship same day. Orders placed after 12 PM PST or on weekends ship the next business day.
International Shipping
We ship worldwide! International shipping rates are calculated at checkout based on your location and selected shipping speed.
Delivery Times
- • Canada: 5-10 business days
- • Europe: 7-14 business days
- • Asia: 10-18 business days
- • Australia: 10-18 business days
- • Rest of World: 14-21 business days
Important Notes
- • Customs duties and taxes may apply
- • Delivery times exclude customs processing
- • Full tracking provided for all shipments
- • Signature required for orders over $500
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping rates.
Archival-Quality Packaging
Every order is packaged with museum-quality care to ensure your vintage pieces arrive in perfect condition.
Our Packaging Includes
- • Acid-free tissue paper wrapping
- • Archival poly mailers or boxes
- • Certificate of authenticity
- • Care instructions card
- • Thank you note from our team
Sustainability
- • 100% recyclable packaging materials
- • Biodegradable tissue paper
- • Minimal packaging waste
- • Carbon-neutral shipping options available
- • Reusable packaging encouraged
Tracking & Delivery
Order Tracking
You'll receive tracking information via email as soon as your order ships. Track your package:
- • Through your OUTLANDER account dashboard
- • Via the tracking link in your shipping confirmation email
- • Directly on the carrier's website with your tracking number
Delivery Options
- • Signature Required: For orders over $500
- • Safe Drop: Available for orders under $500
- • Hold at Location: Request through carrier
- • Delivery Instructions: Add during checkout
Shipping Policies
Processing Time
Orders are typically processed within 1-2 business days. During high-volume periods (sales, holidays), processing may take 2-3 business days.
Address Requirements
- • We ship to residential and commercial addresses
- • PO Boxes accepted for USPS shipments only
- • APO/FPO addresses supported with standard shipping
- • Address verification required for security
Shipping Insurance
All orders are automatically insured for their full value. In the rare event of loss or damage during shipping, we'll work with the carrier to resolve the issue quickly.
Questions About Shipping?
Our support team is here to help with any shipping inquiries or special requests.