Terms of Service

To make purchases, you must:

• Provide accurate and complete information
• Maintain and update your account information
• Be at least 16 years of age
• Keep your password secure and confidential
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these terms.

We take extensive measures to ensure product authenticity and accurate descriptions. However:

• Product photos may vary from actual items due to lighting and displays
• Vintage items show natural wear consistent with their age and described condition
• Measurements are approximate and may vary slightly
• Colors may appear different on various devices

Authenticity Guarantee: We guarantee the authenticity of all items or provide a full refund within our return period.

Pricing

• All prices are in USD and include applicable taxes
• Prices are subject to change without notice
• Shipping costs are calculated at checkout
• Free shipping applies to orders over $250 within the USA

Payment

• Payment is required at time of order
• We accept major credit cards processed securely by Stripe
• Orders are subject to payment verification
• We reserve the right to cancel orders for payment issues

Order Processing

• Orders are processed within 1-2 business days
• Order confirmation does not guarantee product availability
• We reserve the right to cancel orders due to inventory issues
• Bulk orders may require additional processing time

Shipping

• Shipping times vary by location and method selected
• Risk of loss transfers upon delivery to carrier
• International orders may be subject to customs fees
• Address accuracy is customer's responsibility

See our detailed Returns & Exchanges Policy for complete information.

Key Points:

• 30-day return window from delivery date
• Items must be in original condition with tags attached
• Customer pays return shipping unless item is defective
• Refunds processed within 5-7 business days

The OUTLANDER website and its content are protected by intellectual property rights:

• Website design, logos, and branding are our property
• Product photos and descriptions are our intellectual property
• Vintage items may retain original trademarks from their creators
• Users may not reproduce or distribute our content without permission

Service Availability: We strive for 99.9% uptime but cannot guarantee uninterrupted service.

Vintage Items: Due to their age and nature, vintage items are sold "as described" with all flaws noted.

Third-Party Services: We use third-party services (payment, shipping) and are not liable for their performance.

To the maximum extent permitted by law, OUTLANDER's liability is limited to the purchase price of products involved in any claim.

We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the purchase price
• Issues arising from third-party services

Governing Law: These terms are governed by the laws of California, USA.

Dispute Process:

1. Contact our support team for informal resolution
2. Mediation through a mutually agreed mediator
3. Binding arbitration if mediation fails
4. Small claims court for qualifying disputes